FAQ

Tips for Success!


You've got questions, we've got answers. Scroll through this list of frequently asked questions and you should be covered. Feel free to send additional questions to pcmrinfo@pcmr.com.

 

Program Restrictions:

  • What do I need to prove Utah residency?
    - At time of check-in, you will need to provide one of the following: a Utah Drivers License, Utah State ID or Primary Tax Bill and for children, either a Student ID or parents’ Utah Drivers License
  • Can I start the program again next year if I forget everything?
    - StartNOW is for never-ever skiers or snowboarders.
  • I am living here for the winter but just don’t have the right proof of residency – why can I not participate?
    - You must have a Utah Drivers License, Utah State ID or Primary Tax Bill to participate.
  • I want to take the StartNOW class but have friends visiting who want to take the never ever class – can’t we all be in the program together?
    - No, StartNOW lessons are for Utah residents only.
  • Can I switch between skiing and snowboarding?
    - No, StartNOW is only available to people who have never skied or snowboarded before.
  • I already know how to ski or snowboard, can I sign with StartNOW to learn the other discipline?
    - No, StartNOW is only available to people new to winter snow sports.
Lessons:

  • How do I register for lessons?
    - StartNOW lessons must be reserved all at the same time by calling 800.545.8112.
  • Can I be on a wait list?
    - We do not have a wait list for StartNOW.
  • Why can I not book lessons the day before?
    - We set our instructor’s schedules according to lessons booked and we need 5 days to ensure instructor availability.
  • Why do you have blackouts?
    - We have extremely limited blackouts for the StartNOW program, with the only ones being during Christmas/New Years and President’s Week.
  • Why don’t you offer more classes?
    - We do offer a wide variety of classes, see our Ski and Snowboard School page for all of the options.
  • Why do the classes all start in the afternoon?
    - By starting in the afternoon, there is more time for participants to get equipment and get to the slopes.
  • Why do the adult and kids lessons end at different times?
    - This allows the parents to pick up their children and have a chance to make a run or two with them before the end of the day to see their progress.
  • Why can’t I be in the same class as my kids?
    - Youth and Adults have different learning levels based on cognitive and motor development.
  • There are 6 kids in my family – why can’t you let them all be in one class?
    - We set our maximum number of students @ 5 for a couple of reasons. We don't want to compromise the overall success of the students in the class.
  • Can you guarantee that we will all be in the same class?
    - We cannot guarantee that, but if everyone arrives at the same time, we will do our best to try and make this happen for you.
  • Only 2 of my kids took the lessons last year but I have another who wants to learn this year – can they all do the classes together again?
    - No only the child who has not taken lessons would be eligible for the StartNOW program.
Rentals:

  • Can I get upgraded equipment?
    - No. The equipment we provide is designed to enhance the experience for beginners.
  •  Are helmets included with the rentals?
    - In a continued effort to maximize the safety and well-being of our Ski and Snowboard School guests, we are requiring all participants 17 years old and younger to wear a helmet. For those guests 17 years old and younger, a helmet will be included.
  •  Where can I rent clothing/goggles?
    - We don’t rent clothing or goggles but you can purchase these items at Legacy Sports located in Legacy Lodge.
  • Where do we go to get our rentals/tickets/lessons?
    - Park City Mountain Rentals in the downstairs of the Legacy Lodge
Lift Tickets:

  • How do I pay for return lessons? 
    - The entire StartNOW program payment is due at time of booking so you will not be charged again for any of the 2-5 day lessons.
Misc:

  • Why do I have to come and sign paperwork for my kids?
    - To cover liability for rentals
  •  Why don’t you have a place for parents to watch the kids?
    - Because kids do learn at the different skill levels they may go higher up on the mountain